Fedex Information Systems Case Study

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Case Study on Fedex

...Federal Express – delivering the goods Kevan Scholes This case study looks at how new business models can create vast improvements in competitiveness. However, the models must be suited to the business environment at the time and will have a ‘shelf-life’ as the business environment changes. The case study looks at one on the world’s most successful adopters of a new business model that transformed the airfreight and package delivery sectors worldwide. But the advent of the internet in the mid-1990s meant that the FedEx business model had to change or the company would decline. This is also the story of how it rose to that challenge. l l l In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which he viewed as economically inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics. In August of 1971 following a stint in the military, Smith bought a controlling interest in Arkansas Aviation Sales, located in Little Rock. While operating his new firm, Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to undertake research on how to resolve the inefficient distribution system. In an interview with Fortune Small Business in 2002 he explained his......

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Fedex Case Study Sorting: Packages are sorted according to their destination thanks to an ingenious automated system using conveyers, scanners and diverters. FedEx scan and enter the packages into a system, which will allocate them an identification number. Then packages are stored by conveyor belt. In order to optimize the sort and distribution of the packages and determining the cost of shipping, length, width, a dimensional scanner scans height and weight of the packages. Transportation: Once the packages are placed into boxes, all of the different boxes will be shaped in such a way that they will fit into a plane with maximum efficiency. FedEx air control center is in charges of coordinating and monitoring airplane, airports and the arrival of trucks. Another multidimensional scanner will then read the barcode which will analyze the location and destination of the packages and allocate and nudge them through paddles. In some case, a manual sorting will be required. So, a special box is settling so as to gather the packages from the manual sorting. Delivering: Packages are dispatching once again according to their final destination and delivered by hand by couriers. 2) List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? A) Management information system and decision support system in the FedEx control centers that serve the middle managers in this center and help them coordinates the arrival......

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Fedex Case Study

...Fedex: a perspective study | | Contents Introduction 3 1. The outside in perspective 4 1.1 Markets over Resources 4 1.2 Opportunity driven. 5 1.3 Market demand and industry structure 6 1.4 Adaptation to environment 6 1.5 Attaining advantageous position 6 1.6 Acquiring necessary resources 6 1.7 Inside-out perspective 7 2. Industry dynamics perspective 8 2.1 Compliance over choice 8 2.2 Uncontrollable evolutionary process 8 2.3 Fitness to industry demands 9 2.4 Low and slow ability to change the industry 9 2.5 Convergent to dominant design 10 2.6 Profit is largely industry dependent 10 2.7 Industry Leadership perspective 10 3. Integrated perspective and portfolio perspective 11 3.1 Synergy over responsiveness 11 3.2 Tightly related composition 11 3.3 Joint strategy development 12 3.4 Multi-business synergy & integrating resources, activities and positions 12 3.5 Acquisitions are difficult to integrate 12 3.6 Portfolio perspective 13 4. Conclusion 14 4.1 What strategic perspective does FedEx fit in? 14 4.2 Did it lead them to having a sustainable competitive advantage? 14 Introduction FedEx started out in its early years as a true pioneer. Originally an express delivery company, it transformed itself to a global logistics and supply chain management company. The CEO of FedEx saw enormous potential in connecting their business with IT. For instance, in the 80’s, FedEx gave away more than 100.000......

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Fedex Case Study

...r p' FedEx Corporation: Structural transformation through e-business By Ali F. Farhoomand and Pauline Ngl [FedExI has built superior physical, virtual and people networks not just to prepare for change, but to shape change on a global scale: to change the way we all connect with each other in the new Network Economy. (1999 Annual Report) [FedExl is not only reorganizing its internal operations around a more flexible network computing architecture, but it's also pulling-in and in many cases locking-in customers with an unprecedented level of technological integration. (Janah and Wilder, 1997) ince its inception in 1973, Federal Express Corporation ('FedEx') had transformed itself from an express delivery company to a globallogistics and supply-chain management company. Over the years, the Company had invested heavily in IT systems, and with the launch of the Internet in 1994, the potential for further integration of systems to provide services throughout its customers' supplychains became enormous. With all the investment in the systems infrastructure over the years and the US$88 million acqrtisition of Caliber Systems, Inc., in 1998, the Company had built a powerful technical architecture that had the potential to pioneer in Internet commerce. However, despite having all the ingredients for the maltings of a successful e-business, the Company's logistics and supplychain operations were struggling to shine through the historical image of the Company as simply an......

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Fedex Corporation Case Study

...FedEx Corporation Case Study Jama Eddleman Mid-Continent University HRM 6003 Professor: Dr. J. Gordon July 14, 2013 FedEx Corporation Case Study Mixing up the order my papers usually proceed in, I am putting my Biblical worldview first, instead of at the end. There are many organizations and companies today that do not operate as God instructs. The Lord is clear in explaining how to operate a business and how to be a good employee. His instructions for the business world, as with all Christian instruction for our whole lives, is found in the Bible. B – basic; I –information; B – before; L – leaving; E – earth. I found this anagram years ago on a church bulletin board. The scripture I like in regard to this case study and how FedEx tries to honor its employees and remain dedicated to their needs comes from Micah. Verse 6:8 says, “He has showed you, O man, what is good. And what does the Lord require of you? To act justly and love mercy and to walk humbly with your God” (NI V). FedEx appears to be a company that works hard to be just, merciful, and walk humbly. FedEx leaders know that the company would not be where it is today without good employees, and they strive to do all they can to take care of their employees. FedEx is a brand name known both nationally and worldwide. FedEx began under the name Federal Express. The firm initially specialized in overnight package delivery via air cargo. While the name, size, and services the company offers have......

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Fedex Case Study

...opportunity to examine a working logistics system, effectively mobilizing more than half-a-million troops and millions of tons of supplies. The discipline, training, and leadership experience would stick with the Marine captain. He gained entrepreneur experience during the Vietnam War which allowed Smith to glimpse the future. ​He found investors willing to contribute $40 million and used $8 million in family money, and received bank financing. He started Federal Express with over $80 million, making it the largest company of its time funded by venture capital. Federal Express became so quickly because all their competition became weaker at the same time. Smith built a super-hub in Memphis , TN, where all packages from the United States would be loaded on the correct transport and shipped out each night. ​Today, Federal Express has over 143,000 workers worldwide, and delivers more than 3 million express packages to 200 countries daily. In January of 1998, Federal Express changed to FDX Corporation. FDX Corporation now includes Federal Express, Roadway Packaging system, Viking Freight, Roberts Express still remains independent. FDX’s strategy is to corroborate on selling for all FDX companies, but run operations separately and keep each company’s strengths and markets separate. ​The mission statement of FDX is “produce superior financial returns for stockholders, by providing high value-added logistics, transportation and related information services through focused......

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Information Management Systems Case Study 4

...Case Study from Chapter 7: Apple, Google, and Microsoft Battle for your Internet Experience Business 5460, Management Information Systems March 30, 2014 Dr. Mical Ramim Provide a one page summary identifying major issues The battle between global giants, Apple, Google and Microsoft, is a fight that has been occurring for many years now. All three companies have been hugely successful in different aspects of their industry. However, as our society’s technology continues to develop each company has had to make drastic changes to adapt to new and upcoming trends. As discussed in the case study, the perfect example of this necessary adaptation is a trending statistic that predicts a majority of users will begin browsing the internet on mobile devices versus the traditional PC. This probable trend has led to a lively battle of innovation as each company struggles to be number one in the consumer internet experience. Throughout this battle to the top each company has experienced their fair share of issues. Microsoft is perhaps one of the most famous and respected companies in the world. The corporation was founded April 4, 1975 by Bill Gates, an inventor known for creating one of the first user-friendly operating systems for personal computers. Over the decades the company has been a huge success, but not without its failures which often seem to be as of late. What once may have been an internet experience that was easily dominated by Microsoft technology is now saturated......

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A Case Study of Fedex

...reference for other industries, FedEx is chosen as the case study. FedEx, one of the world’s biggest express transportation and logistics companies, has been used many times as an excellent case to help people learn strategy management and acquire experience. It was founded in 1973. With the development of the company, FedEx transferred itself from a traditional express transportation company to a technical global logistics company. It absorbed the upcoming technology and make itself adapting to the change of the industry and the world to acquire the advantage of competition. FedEx spent a large amount of its resources and money on Information Technology and the R&D department to invent new information systems and develop new services. As the competition of the express transportation industry became more intense and took more consideration on customer segmentation, pricing and quality of service. FedEx developed new products and services to consolidate its advantages to acquire cognition from more customers. Also, many acquisitions occurred so that FedEx was capable of broaden its service portfolio and enhancing its market share. Due to those acquisition, FedEx achieved its commitment that was more than just an express transportation company. With the businesses of the company and the distribution of facilities, like warehouses, constantly widened, FedEx’s business covered more than 90% of the world’s GDP. Furthermore, with the launch of internet, FedEx became a pioneer of......

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Fedex Case Study

...Managing Information Systems FedEx Case 1. List the business processes displayed in the video. - Pick up the package & scan the box. - Transfer of the packages & letters to a big rig - Packages are loaded to a conveyor and sorted regarding its final destination - The belt carries the package to a scan that register each of them according to their weigh and size. - The packages are then pushed different ways depending on their destination - The packages with unreadable label are treated manually and disposed on their right destination. - Packages are thrown into container that are entirely weighted and specially designed in order to fit on an aircraft. - Packages take to the air. - When arrived at destination, packages arrive to another facilities centre and are sent regarding the right cities. - Once in the truck, FedEx couriers are delivered to the exact location specified on the label. 2. List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx? - At the first moment the package is being picked up, the FedEx carrier scan the label on the box that send directly to the system that the package has been picked up. - Once the package arrives to the first conveyor, the scan gives the information regarding the destination. - In the sorting centre, another scan takes care of adding the weight and size to the label in order to determine the price that would be charged to the......

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A Case Study of the Web-Based Information Systems Development.

...1. Introduction Over the last three years the focus of the information technology industry has moved towards development for the World Wide Web (WWW). Information systems using WWW technology, delivered by an Intranet or via the Internet, are now prevalent throughout New Zealand and overseas. Within New Zealand, a wide variety of organisations are deploying information systems onto the WWW, including banks, government departments and other service providers. They are using the WWW as a strategic business tool, supporting their existing operations or providing a low-cost solution for delivering a new product or service line. 1.1 Proposition and Aims There is an abundance of information on the graphical and user interface aspects of WWW site design. In addition, a large body of knowledge has been developed in the area of software development methodologies. However, there has been very little research conducted to examine if these existing research methodologies are applicable to the information systems developed for the WWW. The WWW is a technologically dynamic environment, and presents new challenges for developers. In order to address the emerging WWW environment, a number of researchers have proposed software development methodologies specifically for the WWW. Consequently, the aim of this research was to investigate how organisations are currently developing WWW-based information systems, and the reasons why those methods are being used. This examination is......

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Management Information Systems - Ups Case Study

...PRIVACY ACT NOTICE: The VA will not disclose information collected on this form to any source other than what has been authorized under the Privacy Act of 1974 or Title 38, code of Federal Regulations 1.576 for routine uses (i.e., civil or criminal law enforcement, congressional communications, epidemiological or research studies, the collection of money owed to the United States, litigation in which the United States is a party or has an interest, the administration of VA programs and delivery of VA benefits, verification of identity and status, and personnel administration) as identified in the VA system of records. 58VA21/22/28, Compensation, Pension, Education and Vocational Rehabilitation Records - VA, and published in the Federal Register. Your obligation to respond is required to obtain or retain benefits. Giving us your Social Security Number (SSN) account information is mandatory. Applicants are required to provide their SSN under Title 38, U.S.C. 5701(c)(1). The VA will not deny an individual benefits for refusing to provide his or her SSN unless the disclosure is required by a Federal Statute of law in effect prior to January 1, 1975, and still in effect. The requested information is considered relevant and necessary to determine maximum benefits provided under the law. The responses you submit are considered confidential (38 U.S.C. 5701). Information that you furnish may be utilized in computer matching programs with other Federal or state agencies for......

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Case Study on Tate and Lyle; Management Information System.

...CASE STUDY TATE AND LYLE MODULE TITLE MANAGEMENT INFORMATION SYSTEM BSC COMPUTING SEMESTER 5 August 2012- November 2012 ABIODUN EMMANUEL TAIWO L0592LYLY0411 MODULE ADVISOR DR UMA MOHAN Cardiff Metropolitan University Department of Business and Information Technology London School of Commerce, London SE1 1NX ABIODUN EMMANUEL TAIWO L0592LYLY0411 MIS CASE STUDY 1. EXECUTIVE SUMMARY Tate and Lyle is a manufacturing firm that has it history dated back to the year 1921. The company was established as a result of a major merger between two sugar refining companies; Henry Tate & sons and Abram Lyle and sons. The company, after the merger expanded its coast to the production of specialty food ingredients such as sweeteners, texturants, wellness ingredients among others and bulk ingredients such as corn syrup, acidulants and flours. Tate and Lyle is based in Silver-town, London from where it runs supplies to a huge market network which comprises of food and beverages, pharmaceutical, animal feeds and personal care industries around the globe. Vision and Mission remains the backbone of every successful business organization and the managers of Tate and Lyle left nothing untouched in this regard. It has simple, direct and concise goals and mission which are clearly outlined in their mission statements. This case study pays particular attention to a broad analysis of the company’s mission statements, its alignment to the company’s......

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Case Study on Fedex

...unreliability is an inherent trait of technology. FedEx cannot eradicate this problem completely but it can potentially prevent it from happening by using different management information systems to monitoring their network. Network Performance Monitor by Solarwinds (Network Monitoring Software) or WhatsUp Gold by IPSwitch (Ipswitch) are network monitoring software that can monitor and analyze network performance. FedEx can use these products to detect and analyze network packets to predict an imminent network outage. Technology cannot be used by everyone. Some parts of the world, and even in America, people are still computer and information illiterate. And thus they cannot rely on technology to accomplish their tasks, in this case, it can be a simple task of entering a tracking ID onto website. In addition, some people cannot use technology because they are handicapped. For example, blind people cannot browse the web on a computer laptop, or deaf people cannot speak or hear from a phone. Other drastic example such as people whose have degenerated brain function diseases, that render them completely inert, cannot see, hear or speak. These people cannot utilize any technology to obtain customer service. I think FedEx can overcome these challenges in many ways. First, FedEx can implement artificial intelligence onto their website to train and show their customers on how to track their packages through Second, FedEx can follow guidelines from the......

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Fedex Case Study Information System

...Question 1: List the business processes displayed in the video. FedEx is a logistical service company employing 100 000 employees all around the world. They are specialised in transportation, e-commerce and business services. In order to be successful in their job they came up with a really efficient information system. We are now going to describe the different business processes shown in the video that retraces the entire journey of a package. 1. First a FedEx employee goes to the house of the customer and picks up the letter or the box the customer wants to send. The employee immediately scans the product so FedEx recognizes it. From this moment on and until the end of the process, FedEx will be able to know where each package is. When the pick-up tour ends, the truck goes to a sorting center to transfer the packages. 2. Once in the warehouse (called sorting center), all the packages need to be classified. Some of them are headed to the US; others are going to Europe or Asia for instance. First the package is put on a belt where it is measured (length, height, weight, volume) it tells FedEx how much to charge the customer for the shipping. Then the package goes under a scanner that reads the destination and puts the box in the right belt. If the machine cannot scan the box then the package is sorted out manually. 3. The third step is to put all the boxes in the right container and to fill it up at its maximum. The container is designed to fit in......

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Management Information Systems - Ups Case Study

...tracking system? There are two sides to UPS's package tracking system: the external, customer-oriented side, and the internal company and employee oriented side. The input starts with customer with the creation of a scannable bar-coded “smart” label which can be done from the UPS website or using a special software provided by UPS, both accessible via the internet. These labels will contain data about the sender, the destination, and package arrival times. This data is received by UPS's central computer for processing and the information is then forwarded to one of their distribution centers where logistical planning will occur. UPS drivers are given a handheld Delivery Information Acquisition Device (DIAD) which can immediately record and upload pickup and delivery information and pictures of recipient signature to the UPS network, called UPSnet, for storing and processing. The data being sent from the DIAD is gathered from the scannable label on packages, recipient signatures captured, time card info, satellite feed of traffic patterns and changing schedules. Finally, all this information's outputs will include the UPS intranet available company-wide to distribution centers, customer service centers, etc., and the internet via UPS's website or embedded UPS functions within corporate customer's own websites. What technologies are used by UPS? How are these technologies related to UPS's business strategy? The technologies at UPS include bar code scanning systems,......

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